To watch Redken Education On Demand videos, you will need to be connected to the internet using a high-speed connection. If you are using a dial-up connection, your ability to watch the videos may be limited.

Depending on your connection speed, it may take longer to load the video properly.

In order to protect the rights of Redken Education On Demand and other content producers, RedkenEducationOnDemand.com content is available only as streaming content at the moment, and is not downloadable.

The Size button allows you to resize the player's screen for your viewing pleasure.

The Share button allows you to send an email to your friend about the video you are watching.

All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

You may view your order history by signing into your Redken Education On Demand Account and selecting My Video Rentals on the toolbar. Rented videos will be listed by date of purchase.

No, at this time we do not accept international sales.

Redken Education On Demand will not refund or extend rental periods for any reason. Make sure you check the system requirements prior to ordering.

You can browse videos according to the categories you are interested in. Redken provides a short description and preview of all videos. You can also look at the video rating and comments.

All rentals and purchases are subject to sales tax, applicable in accordance with the tax code of the state and city to which the user lives. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail.

Redken Education On Demand accepts American Express, MasterCard, Visa and Discover. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order. In the event your credit card is declined, you will receive an error message upon submitting your order, followed by a prompt to enter another credit card number. The order will not be processed until your credit card is authorized. For your protection, please do NOT send credit card information, or any other information concerning your order, via an e-mail message to Customer Service.

Upon check-out, an email will be sent to you with a copy of your order. This payment email is for your records. After payment, you will have immediate access to watch your purchased video.

If you have received a promotional code, you are able to use the code during the check-out process, prior to submitting your order.

The 48 hour rental period begins once you have completed the check-out process.

After 48 hours, your rental will end and you will no longer be able to watch the video. You are able to re-purchase the video for another 48 hours if you would like to continue viewing.

Yes, as along as you are within the 48 hour rental period. Sign into your Redken Education On Demand Account and select My Video Rentals to see current and past purchases.

At the bottom of your video player is a set of video controls. You are able to pause, rewind, fast-forward, mute, raise and lower the volume, as well as view the video full screen. Simply click the Full Screen button . To exit full-screen mode, hit ‘ESC’ (escape).

1. You may have already used that code.
2. The promotional offer has expired (check date).
3. The code does not apply to the video you have selected.
4. Codes are case sensitive.

If you are a registered user on Redken’s professional site, you can log-in to Redken Education on Demand using the same username and password.

If you are not registered on Redken’s professional site, you must create an account. This username and password will give you access to Redken Education On Demand and the Redken professional site.

Only users who have the video out on rental can comment on the video.

Only users who have the video out on rental can rate the video.

Yes, when you enter the code, it will automatically apply to the specific video. You will be charged the standard prices for the other videos in your shopping cart.

To update any of your profile information, log-on to your Redken.com Professional site account and click “Update Your Account” under My Action Plan section.

Enter a keyword in the search box or browse videos by category (haircolor, design, finishing, etc.)

Yes. As long as the computer meets the minimum system requirements and has internet access with at least 500kbps bandwidth for Video, then you can log-in with your registered email address and password to access your account from anywhere at anytime.

Please be sure to type your password exactly as you entered it. Passwords are case sensitive.

Yes. You can purchase videos using your debit or credit card.

• Go to the Adobe Flash Player Download Center for Windows
• Click on the 'Download Now' button
• After the download, open the installer (install_flash_player.exe) and complete the installation.

Please ensure your browser’s pop-up blocker is turned off. Redkens Education On Demand utilizes pop-ups to provide an optimal user experience. Your computer may have 3rd party pop-up blockers in addition to your browsers pop-up blockers that will also need to be disabled.

If you are having difficulty accessing Redken Education On Demand, then you should clear out your browser's cache.